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If you have a problem that is not answered in the FAQ, please tell us about it using this form.
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Help

Welcome to the TAAZ help page

Please look at the frequently asked questions below before reporting a problem.

Many times a glitch can be solved by taking the following steps:
1) Clear your browser's cache and cookies.
2) Clear your flash cache (go here and click "delete all sites").
3) Restart your browser.

Taaz Faq

General

Click the “Love It” button whenever you see something you really like. Spread the love and give someone props for their hard work. Items that are “Loved” many times will stand out to the community.
Click the “Flag” button on an article, photo, or comment that is offensive or inappropriate. When something is flagged enough times by the community, one of our administrators will review it for removal.
Click the “Follow” button next to a person’s name if you want to see their activity on TAAZ. Your Corner shows the latest comments and creations from the people you follow. You can unfollow someone at any time by signing in, visiting the Following page in your profile, and clicking "Unfollow" (the hover state of the "Following" button) by their username.
If you “Block” a user, your activity will not display in their Corner, and that user will not be able to follow you or comment on your content. They will still be able to view your public profile, but they will not be able to send you private comments or post to your Corner. To block a user, sign in, visit their profile page, and click the "Block" button by their username. You can unblock someone at any time by signing in, visiting their profile page, and clicking "Unblock" (the hover state of the "Blocked" button) by their username.
Sparkly, small, and loaded with personality, charms are a way to proudly display your contributions to our beauty party. These fancy rewards are given for different things you do on TAAZ. While some are easy to earn, others present quite the challenge and are reserved for the best of the best. For more information and some tips, read our Charms FAQ.
No! Our accounts are entirely free. You can have a profile, make comments, ask and answer questions, create trends, and save makeovers … all without paying a dime!
Reset the zoom setting on your browser to 0% (this may display as 100% depending on your browser). This can be done from the View tab in most browsers, but it can also be located in Settings or Zoom. If you are at Zoom 0% and you still see the ad covering parts of the page that shouldn’t be covered, please take a screenshot and send it to bugs@taaz.com.
It’s possible that your are viewing the site on a very slow connection or with a browser that we do not support. For the best experience, please use a high speed internet connection and browse with Firefox, Chrome, Safari, or Internet Explorer 8.0 or higher. If you use Internet Explorer 8.0, please make sure that you have Compatibility Mode turned off).
If the bar asks you to verify your new Taaz account: To temporarily hide this bar, click on “remind me later”. To permanently dismiss this bar, check your inbox for an email titled “Please verify your email address with TAAZ” from noreply@taaz.com and follow the instructions in that email. If you cannot find this email, have it resent by clicking “resend email” in the yellow bar. If you want it sent to a different email address, click “change email address.”

If the bar refers to your Flash player: To temporarily hide this bar, click on “ignore” or the red and white “x” in the lower corner of the bar. To permanently dismiss this bar, upgrade your flash player by clicking on the Adobe icon in the bar or visiting the Adobe website and following the instructions there.

Create an Account / Login

Creating an account is fast and easy. Click the red and white button to "sign me up" here. You have the option to create an account directly on Taaz or you can connect using your Facebook account instead.
Having an account allows you to leave comments, save your makeovers, create your own articles, ask for advice, and earn charms. Creating an account also allows you to follow other users so that you can view a feed of the latest activity from your favorite people on Taaz.
Yes! Our accounts are entirely free. You can have a profile, make comments, ask and answer questions, create trends, and save makeovers … all without paying a dime!
Click here and enter your username or your email. You’ll receive an email with a link to reset your password. If you don’t receive an email, please check your spam filter.
Enter your email address (including the “@” symbol) in a text editor (like Notepad or TextEdit), copy it, and paste it into the email field. If you are unable to enter the “@” symbol using your keyboard, you can enter it through a Character Map or by copying and pasting it from a browser.
You may only have one account at a time with your email address. If you want to create a new account, either use a different email address or sign in to your current account and request a deletion (your email will be available again). Please note that when your account is deleted, you will lose all of your saved and uploaded items.

If you did not create an account with your email address, or if you forgot your password for that account, then enter your email address here and follow the instructions in the email to change your password and reclaim the account.
You are free to delete your account at any time. Please remember that deleting your account is a permanent action that deletes all of your saved comments, account photos, makeovers, trends, and advice. This action cannot be undone. To delete your account, sign in and click here.

My Profile

Click on MY PROFILE to build your own profile on Taaz. When you’re signed in, this is the section where you can:
- check your Corner
- read and send private comments
- change your profile photo and other settings
- see and manage all of your content
The Corner keeps you in the loop when it comes to the latest activity from your favorite users. When you’re signed in, The Corner is a running collection of your own activity, the activity of the people you follow, and public messages posted by visitors. If you’re looking at someone else’s corner, you will only see their activity and public messages that were left on their corner.
Go to Settings and in the Personal Info tab, uncheck the box in Birth Year, beside “Display my age...” Please note that we do not display birth years and will only display approximate ages (i.e. if you are 34 years old, your age will show as in your "30s").
Once a username is created, it cannot be changed. Your activity is tied to that account and cannot be transferred to a different username. You are welcome to delete your account (this is permanent and deletes everything you’ve done on Taaz) and make a new one.
Sign in to your Taaz account, go to “MY PROFILE” from the navigation bar, and then mouse over your profile photo. In the upper right-hand corner of your photo, the words “Change Photo” should appear. Click on this to select or upload a different photo. You can also change your photo from the Personal Info tab of your Settings .
It’s possible that you were blocked by this user. If you suspect that this is not the case, you can report a bug in our Report a Problem section on the right-hand side of this page.
It’s possible that you were blocked by this user.
Yes. If you block another user, they will be unable to follow you. They can still visit your profile page and see your content in the public galleries, but they will be unable to comment on it and your activity will not display in their Corner.
Your Beauty Profile is a description of your physical appearance and can be filled out in the Beauty Profile tab of your Settings . It allows others to give you more personalized advice and provides context for product recommendations. For example, if you are recommending a daily moisturizer to someone, it helps to know that they have sensitive skin or dry skin.
You can change the way your gender is displayed on TAAZ by signing in, visiting the Beauty Profile section of Settings, and selecting "Male" or "Female".

Makeover

Go to the makeover editor and click the red and white “upload photo” button. Choose a photo from your computer that meets the requirements. If you want to change the color of your current hairstyle, choose a photo with your hair down. If you want to try a different hairstyle (and possibly change the color of that hairstyle, too), choose a photo with your hair pulled back and away from your face. Follow the steps to identify your facial features so that makeup will apply accurately to your photo.
Make sure that you have a photo larger than 200pixels x 200pixels (right-click on your image or view its properties to see its size) that is in one of the following formats: .jpg, .png, or .gif . Go to the makeover editor and click the red and white “upload photo” button. Select your photo from your computer. Follow the steps to identify your facial features so that makeup will apply accurately to your photo.
You must be a member to save a makeover, so take a moment to sign in or create an account. When you’re editing your makeover, hover over the button that says "SAVE OR SHARE" above your photo (it's on the far right). A dropdown with options will appear. Select "Save to Computer" from the dropdown. Choose a name and describe your makeover, then click "save". The makeover will be saved as “TAAZ-makeover.jpg” (or the title that you gave your makeover) in the location that your browser specifies. If you rename your makeover while saving, be sure to add “.jpg” to the end (ie “My_Makeover” should be “My_Makeover.jpg”) so that it saves in .jpg format.
First make sure that the photo you’re using has your hair pulled back and away from the face, so that it can be easily covered with the new hairstyle. To make a style fit better, you can hover over the photo while in the Hair tab until blue dots appear on the hair. Click and drag these blue dots to see the hair move and adjust in real-time. If all hairstyles seem to be off in a similar way, you can adjust the default fit by clicking “Adjust Hair,” then “Adjust Default Fit,” and following the prompt that displays.
Please make sure of the following and then try again:
- your photo is in .jpg, .png, or .gif format
- your photo is larger than 200pixels x 200pixels (right-click on an image or check its properties)
- your browser and network security settings allow you to upload content to the web
The problem that you're experiencing is due to a Flash player conflict between the version of Flash installed with the Chrome browser and the Flash installed with your operating system. Not to worry, there's a fix:
1) In your Chrome browser, type "about:plugins" (no spaces) into the address bar, and then press enter. A list of plug-ins will appear.
2) In the right-hand corner of the window, click the label "[+] Details" to expand the details of the files.
3) Look for the entry that has "Flash" in it (usually appears as "Adobe Flash Player").
4)Disable the version of Flash that has "\Chrome\Application\" in the location string (ie C:\Users\MarySue\AppData\Local\Google\Chrome\Application\23.0.1271.95\PepperFlash\pepflashplayer.dll ) or appears to be for the Chrome browser and not from your operating system. Do this by clicking the "Disable" link beneath type.
5) Close your Chrome browser.
6) Open your Chrome browser and test to see if things are working better than before.
You can delete a makeover from your Shared Items page or from your Makeovers page. In your Shared Items, go to the Makeovers tab, select “Delete” next to the makeover you want to delete, and confirm the deletion. To delete from your Makeovers page, click on the makeover you want to delete, select “Delete” in the options beneath it, and confirm the deletion. Please remember that deleting a makeover is a permanent action. If you want to keep your makeover, but remove it from The Gallery and your public Corner, you can change the privacy settings to "Limited" or “Private”.
Our current focus is hairstyles for women. However, as we continue to expand our selection of styles, we will look to your input. If you have a style that you’d like to see for men (or in general), please send the celebrity name or a photo of the style to suggestions@taaz.com.
Please let us know what we’re missing by sending an email to suggestions@taaz.com with a link to, or photo of, the item, style, or color you’d like to see. If you are contacting us on behalf of a brand or salon, please include your business contact.

Trends

If you aren’t ready to share your trend with everyone, you can save a draft and come back to it later to add your finishing touches. Once you’re signed in to your Taaz account, your draft will automatically be saved as you make changes. You can also save it at any time by clicking the “save” button. Your saved drafts can be accessed from your Shared Items (in the “My Drafts” tab) or in the right-hand section, under “Trends In Progress,” when you submit a trend.
Please check to make sure that your url is from a video on Youtube or Vimeo. Links to playlists on Youtube, videos hosted on sites other than Youtube and Vimeo, and embedding html cannot be attached.
Sorry, there’s not a way to edit already-published material. If this is something you would like to see, please send it to us as a suggestion to suggestions@taaz.com. You are welcome to delete a trend at any time and can do so in your profile, under your Shared Items.
Please review Section 14 (Copyright Dispute Policy) of our Terms of Use and take appropriate action.
Depending on your connection speed and the number of trends being submitted, there may be a slight delay before you see your trend appear in the Beauty & Fashion Trends gallery. Try refreshing the page in a couple of minutes.
Only Official Taaz editorial staff can include hyperlinked text. A url entered by any other user will be displayed as the first portion of the url and truncated if it’s too long.
It’s possible that you skipped a field, or entered too many characters in a field. If you hover over a field that is highlighted in yellow, you should see an error in black appear that explains what you need to change.
To delete a trend that you posted, first sign in to your Taaz account. Click on “MY PROFILE” from the navigation bar and then on “TRENDS ADDED” in your STATS section. This is a shortcut to the “Trends” tab of your Shared Items page. Find the trend you want to delete and click “Delete” beside it. When a dialogue asks for you to confirm the deletion, click “Yes” to permanently remove the trend.

Advice

Depending on your connection speed and the number of questions being asked, there may be a slight delay before you see your question appear in the Beauty Advice gallery. Try refreshing the page in a couple of minutes.
Sorry, we don’t support this feature. You can always explain yourself in the “Discuss this question” section.
Your personal Stats section does not take votes into consideration when it calculates your # Questions Answered. To increase your # Questions Answered count, enter helpful advice in the “answer now” section on advice questions.
To delete an advice question that you posted, first sign in to your Taaz account. Click on “MY PROFILE” from the navigation bar and then on “ADVICE ASKED” in your STATS section. This is a shortcut to the “Advice” tab of your Shared Items page. Find the question you want to delete and click “Delete” beside it. When a dialogue asks for you to confirm the deletion, click “Yes” to permanently remove the question.
Sorry, we do not support this feature. To request it, or make a different suggestion, send a message to suggestions@taaz.com.
It’s possible that you skipped a field or entered too many characters in a field. If you hover over a field that is highlighted in yellow, you should see an error in black appear that explains what you need to change.

Conversations

Your profile picture and username will always display with your comments. If you made a comment inside of an expanded thread, your comment will appear at the bottom of the thread. If you made a comment outside of a thread, it is added to the very top of the conversation. If you were replying to someone by clicking “reply”, your comment will create a thread or be placed at the bottom of a thread beneath the post you were replying to.
The page you’re looking at may have many users visiting or commenting heavily at once. Try turning the live feed “Off” and see if you can see your comments sooner.
It’s possible that the owner of the page has blocked you. Blocking prevents specific users from commenting on the owner’s content. If you suspect that this is not the case, you can report a bug in our Report a Problem section on the right-hand side of this page.
Click on “Show Thread” and the full conversation will expand. You can go back to your previous view by clicking “Hide Thread” and “Collapse Conversation”.
Sorry, we don’t support this feature yet. To request it, or make a different suggestion, send a message to suggestions@taaz.com.

Email

To change the number and type of emails you receive from Taaz, visit your Settings , and save any changes you make.
No, your email is safe with us. We will not share your email with a third party.

Privacy

When you save a makeover to your Taaz profile, you select a privacy setting of “Private”, "Limited", or “Public”. These settings can be changed at any time by signing in and clicking on your makeover to edit the details.

“Private” = Just you. Your makeover will not appear in your public Corner, your public Makeovers page, or our Browse Looks gallery. If you share the URL to your makeover with anyone, they will not be able to see your makeover.

"Limited" = Only people who have the URL to your makeover can see it. Your makeover will not appear in your public Corner, your public Makeovers page, or in the Browse Looks gallery.

“Public” = Everyone. Your makeover will appear in the public view of your Corner, your Makeovers page, and in the Browse Looks Gallery. Anyone who visits Taaz could potentially see your makeover.
We value your privacy and have made it easy to change your photos and makeovers to be "private" at any time. Sign in to your account, go to your profile, and find the photo or makeover that you want to change. Click on the image to be able to edit its settings. Change Privacy from "Public" to "Private" and then click "save". If your photo or makeover was appearing in search engine results, please be patient as it will take some time to disappear from search results. If there's a particular image that concerns you, please send the URL for the image and a request to have it removed to contactus@taaz.com.
Anyone who visits Taaz or finds your article from a search engine will be able to read your articles and advice. If you want to remove a Trend or an Advice question, you can delete it under Shared Items in your profile (when you’re signed in). Comments and Advice answers cannot be deleted unless they are flagged and found to be inappropriate.
When an account is deleted, all of the comments, Advice questions, Advice answers, Trends, and Makeovers created by that account will also be deleted. Any uploaded photos will also be deleted from the account. No one will be able to register a new account with that username and access to the account will be permanently blocked. If your makeovers or content were showing up in search engine results, please be patient while they fall from ranking. This normally takes between a few days and a week. You can speed this process along by contacting the search engine provider and by sending us a link to the content that you would like to have removed. Send this request to contactus@taaz.com.
You have the option to display your approximate age or to hide it at any time. No one will be able to see the year that you entered for birth year. By default, everyone who visits your profile or content that you’ve created will be able to see an approximate age (i.e. if you are 34 years old, your age will show as in your “30s”). To hide your age display, go to Settings and, in the Personal Info tab, uncheck the box in Birth Year beside “Display my age...”
No, your email is safe with us. We will not share your email with a third party.

Mobile

Yes! With our app for iPhones, you can try out new hairstyles and show your stylist the look you want, right from your phone. If you have an iPhone or iPad, you can check it out here.
We are in the process of making our site more friendly for mobile use. In the meantime, if you have an iPhone or an iPad, you can upload photos and try on hairstyles by using our iPhone app. Check it out here. If you have suggestions for features you would like to see in an Android app or when you browse our site from your phone, then please send send them to suggestions@taaz.com.
4330 La Jolla Village Drive, Suite 340, San Diego, CA 92122